Shipping & Delivery 

Sonno delivers to Peninsular Malaysia for free via a third-party delivery service through an arm's-length agreement. In purchasing our product, you agree to the delivery conditions as below:

• Our promise is that we deliver our products in 1 - 4 working days in Klang Valley, 4-6 working days outside Klang Valley and 7 - 14 working days in East Malaysia.
• The delivery date can be scheduled on a case-by-case basis with a minimum of 5 days' advance notice. Delivery time is subject to our third-party delivery partners and cannot be scheduled.
• The delivery time frame may be longer during peak sales seasons, such as and not limited to Hari Raya, Christmas, Chinese New Year, and more, due to the high demand received by our third-party delivery partner. We will try our best to deliver within our normal delivery time frame, however, as the deliveries are made by a third-party delivery partner, we do not take any responsibility for any late delivery cases during high sales seasons.
• Purchases made on Sonno are shipped to customers for free within the above-mentioned delivery time frame.
• Any additional costs to Sonno, such as but not limited to on-demand delivery or return pick-up requests on a specific time and date, will be charged to the customer in case of a return and deducted from the refund amount.
• If you are not able to accept delivery, you must advise Sonno before a delivery is attempted.
• If the delivery is scheduled and you are not at home during the determined time, we reserve the right to charge RM150 as a compensation fee if the mattress is returned.
• Delivery dates and times are entirely subject to availability and scheduling by our third-party delivery partner, and not Sonno. Our third-party delivery partner will usually contact customers after their purchase to arrange the delivery, but this is wholly subject to them, and not Sonno
• Sonno is not responsible for loss of items once delivered to the shipping address.