Terms & Conditions
Agreement: This website is operated by Sonno Malaysia Sdn Bhd (the “Company”). Throughout the site, the terms “we”, “us” and “our” refer to the Company. The Company, “Sonno”, offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants and/or contributors of content.
Communication: When you use sleepsonno.com or you send an email to Sonno, you are communicating with us electronically and therefore consent to receiving communications from us electronically. Sonno will be communicating with you by email or by posting notices on the website and/or social media channels. You agree that all agreements, notices, disclosures and other communication that Sonno provides to you electronically satisfy any legal requirement that such communication be in writing.
Copyrights: Images of people, products and places on this website are either property of Sonno or our licensor. Unless otherwise noted, all contents included on this website (graphics, logo, text, design, photographs, video, button icons, digital brochures, images) are the property of Sonno or its licensor, partners or affiliates and are protected by Malaysian and international copyright laws. Any unauthorized use of any content or materials on this site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity and/or communications regulations and statutes.
Licence: Any Sonno product, or any part of Sonno, may NOT be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the express of our written consent. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, videos, text, page layout or form) of Sonno without express written consent. You may not misuse Sonno services.
General condition: We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Shipping & Delivery: Sonno purchases are shipped to customers for free. The delivery is made by a third-party transporter though an arm’s length agreement. In purchasing this product, you agree to accept delivery of the product. If you are not able to accept delivery, you must advise Sonno before a delivery is attempted. Delivery dates and times are entirely subject to availability and scheduling by local transporters and not Sonno. Local transporters will usually contact customers after their purchase to arrange the delivery but this is subject to transporters.
Price: The prices for products available for purchase through the site will be displayed to you on the site. The prices displayed include the shipping cost and taxes. There are no hidden prices at checkout and all monetary transactions on the website take place in MYR (Malaysian Ringgit).
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
Product availability: Sonno reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations. Sonno cannot guarantee product availability for all products at all times. Estimated back-in-stock dates are not guaranteed or confirmed. Customer purchases and orders are fulfilled on a first come, first served, basis.
Warranty: Your new Sonno mattress is covered by a 10-year limited warranty from the day of the delivery to your house. Please refer to our warranty section in order to fully understand the applied conditions.
Accuracy of information: Sonno attempts to be accurate as much as possible. However, we do not warrant that product description or any content of services are accurate, complete, reliable, current, updated or error-free. If a product offered by Sonno is not as described, your sole remedy is to return it in an unused condition. Sonno does its best to display product colors shown on its website as accurately as possible. However, because the colors you see depend on your monitor, we cannot guarantee that your monitor's display of any color is accurate. We will not be held responsible for any discrepancy between the color displayed and the actual perceived color for the product itself.
Law: Any dispute or claim relating in any way to your use of Sonno services or to any product sold by Sonno through its website or different channels will be resolved by arbitration, rather than in court. Sonno and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
100 nights to fall in love & returns: Within 100 days of purchase, if for whatever reason you are not completely satisfied with your Sonno, let us know and we'll arrange for your mattress to be picked up. Your total payment to Sonno Malaysia Sdn. Bhd. will be refunded. To be eligible for a return, you must be a full-paying customer and have been sleeping on your mattress for at least 25 days before you can initiate the return. It takes 3-4 weeks for your body to adjust to a new mattress, so this is why we ask you to try the mattress for at least 25 days. If you did not purchase your mattress, you are not eligible for a return. To complete your return, we require a receipt or proof of purchase and for you to be available for the scheduled pickup time. Please note, the 100-night trial is limited to two per household and cannot be used to exchange a mattress for another size. You are not eligible for a return if you have ordered the wrong size, want to change size, upgrade or downgrade. Furthermore, if the mattress has been damaged or stained to the extent that our charity partners refuse it, you will not be granted a return or refund. The returned mattress should be in reasonably good condition, even though it will not be resold. Pick up address must be the same as delivery address and return is only valid in territories where Sonno sells and ships.
Refunds: We will refund your money after we have received the mattress back at one of our warehouses or associated charities. The refund will be placed back on the card or in the account that you used to purchase it.